Refund Policy

1. Policy Overview

All sales made through VulnRemote are final. Once a subscription is purchased or a payment is processed, we do not provide refunds, credits, or exchanges under any circumstances. This policy applies to all subscription tiers, add-on services, and one-time purchases.

2. Subscription Services

When you subscribe to VulnRemote:

• Payment is charged at the beginning of each billing cycle
• Subscriptions automatically renew unless cancelled before the renewal date
• Cancellation stops future charges but does not entitle you to a refund for the current billing period
• You will continue to have access to the service until the end of your paid period

3. Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your account will remain active until the end of your current billing period
• No partial or prorated refunds will be provided for unused time
• You will not be charged for subsequent billing periods
• Your data will be retained for 30 days after the subscription ends, after which it may be deleted

4. Free Trial

We encourage all users to take advantage of our free trial period to evaluate our service before committing to a paid subscription. The free trial allows you to:

• Explore all features of the platform
• Assess whether the service meets your needs
• Make an informed decision before purchasing

By proceeding with a paid subscription after the trial period, you acknowledge that you have had sufficient opportunity to evaluate the service.

5. Service Issues

If you experience technical issues or problems with our service:

• Contact our support team at [email protected]
• We will work to resolve any technical problems promptly
• Service credits may be provided at our sole discretion for extended outages
• Technical issues do not entitle users to refunds

6. Exceptions

Refunds or credits may only be considered in exceptional circumstances at our sole discretion, such as:

• Duplicate charges caused by system errors
• Unauthorized transactions (subject to investigation)
• Service not delivered as explicitly stated in our service agreement

All exception requests must be submitted in writing within 7 days of the charge and will be evaluated on a case-by-case basis.

7. Chargebacks

If you initiate a chargeback or dispute a charge with your bank or payment provider, your account will be immediately suspended. We reserve the right to permanently terminate accounts that initiate chargebacks and pursue collection of any outstanding amounts.

8. Contact Us

If you have questions about this Refund Policy or need assistance with your account, please contact us at [email protected]. While we cannot offer refunds, our team is here to help you get the most value from your subscription.